Our experts work smoothly with our client’s team to offer high-quality help desk support, every hour of every day. At MetroMax Solutions, our help desk services provide our customers with professional and immediate help desk support without the costly overhead.
At MetroMax Solutions, Get professional and immediate help desk support and efficiently resolve issues as they arise.
L1 support is usually provided via chat, phone, and email communications.
With MetroMax’s L1 Support/Help Desk, you get a single point of contact (Phone/email/Chat/Portal), basic troubleshooting and resolution, call routing, and escalation.
L2 support handles the tickets that L1 routes to them. This support team can also generate tokens for any problem they notice. L2 support specialists are experienced in solving complicated issues. L2 support can help L1 support troubleshoot problems.
MetroMax Solutions (US)
384, Northyards Boulevard
NW, Building 100, Suite
190, Atlanta GA – 30313
MetroMax Solutions (India)
Novel IT Tech Park
46/4, Kudlu Gate, Hosur Road
Bangalore – 560068
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